Refund policy

Refund & Return Policy

Livnora wants every purchase to meet your expectations. This Refund and Return Policy explains your rights when returning items, how refunds are processed, and what you can expect from us.
Return Window and Eligibility

You have 30 days from the date your order is delivered to request a return. To be eligible for a refund, items must be unused, in the same condition you received them, and in their original packaging with all tags, labels, and accessories attached. We may decline returns that show signs of wear, washing, alteration, or damage caused after delivery.
Items You Cannot Return

For hygiene, safety, or customization reasons, the following are not eligible for return unless they arrive defective or significantly different from the listing:
  • Personalized, engraved, or custom-made products
  • Perishable goods or items with expiration dates
  • Intimate apparel, swimwear, and earrings
  • Digital products and gift cards
  • Items marked "final sale" or "clearance" at checkout
Initiating a Return

To start a return, email us at davidhart746390@outlook.com with your order number, the item(s) you wish to return, and the reason. If the item is damaged or incorrect, attach clear photos of the product and the original packaging. We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions. Please do not send items back without an RMA number, as they may be refused.
Shipping Returns Back to Us
  • When the return is due to our error (defective, damaged, or wrong item), Livnora will provide a prepaid return label.
  • When the return is due to buyer preference (change of mind, wrong size ordered, etc.), the buyer pays return shipping.
  • We recommend using a trackable shipping service and keeping your receipt until the return is processed.
  • Original shipping charges are non-refundable except in cases of our error.
Processing Your Refund

After we receive and inspect your returned item, we will send you an email confirming approval or rejection. Approved refunds are credited to your original payment method within 5–10 business days. If the item is not in acceptable condition, we may offer a partial refund or deny the return, and we will explain why.
Late or Missing Refunds

If you have not received your refund within 10 business days of our approval email, first check with your bank or credit card company, as processing times vary. If the refund still has not appeared, contact us at davidhart746390@outlook.com and we will investigate.
Exchanges

We do not offer direct exchanges. For a different size, color, or style, please return the original item for a refund and place a new order. This ensures the fastest service and avoids inventory issues.
Damaged or Incorrect Merchandise

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos. We will arrange a prepaid return and offer you a full refund or a replacement at no additional cost — your choice.
Cancelling Your Order

Orders can be cancelled at no charge before they ship. Once an order has left our facility, the standard return process applies. To cancel, email us immediately with your order number.
Sale and Clearance Items

Only regular-priced items are eligible for refund. Sale and clearance items are final and cannot be returned unless defective.