This Shipping Policy describes how Livnora processes and delivers orders. Please review it before completing your purchase.

Order Confirmation and Processing After you place an order, you will receive an email confirmation. Orders are processed within 1–3 business days (Monday through Friday, excluding U.S. federal holidays). Processing includes payment verification, quality inspection, and packaging. Orders placed after 1:00 PM Eastern Time or on weekends begin processing the next business day.

Shipping Methods and Transit Times Available shipping options and estimated transit times are shown at checkout:

Transit times are estimates provided by the carrier and are not guaranteed.

Shipping Charges Shipping costs are calculated at checkout based on weight, dimensions, destination, and service level. Free standard shipping may be available on orders meeting a minimum purchase amount as advertised. Expedited and overnight charges are non-refundable.

Tracking Information When your order ships, you will receive a confirmation email with your tracking number and a link to track your package. Tracking updates may take 24–48 hours to appear. If you do not receive a shipping confirmation within 5 business days, check your spam folder or contact us.

Delivery and Signature Requirements Most packages are delivered without a signature. However, high-value orders may require a signature upon delivery at our discretion. If you are unavailable, the carrier will leave a notice with re-delivery or pickup instructions. Livnora is not responsible for packages left unattended at the delivery address.

Shipping Address Requirements Please provide a complete and accurate shipping address, including apartment, suite, or unit numbers. Incomplete addresses may cause delays or returned packages. Livnora is not responsible for packages shipped to an incorrect address provided by the customer.

Address Changes After Order We can update your shipping address only if the order has not yet shipped. Once an order is in transit, address changes are not possible. If you need to change your address, email us immediately with your order number.

Delivery Exceptions and Delays Delivery dates are estimates, not guarantees. Carriers may experience delays due to weather, natural disasters, high volume, mechanical issues, or other factors beyond our control. Livnora is not liable for carrier delays, but we will assist in tracking and resolving issues.

International Orders Livnora ships primarily within the United States. For international shipments, the buyer is responsible for all customs duties, import taxes, tariffs, and brokerage fees imposed by the destination country. These charges are not included in the product price or shipping cost and are collected by the carrier at delivery.

Lost or Stolen Shipments If tracking shows delivery but you did not receive the package, contact the carrier first to file a claim, then notify us. We will assist with the investigation. For packages confirmed lost in transit, we will offer a replacement or full refund after the carrier completes its review. Livnora is not responsible for packages stolen after confirmed delivery.

Returns Due to Delivery Issues If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or customer refusal, we will contact you. You may choose to have it reshipped at your expense or receive a product refund minus original shipping and a restocking fee.

Seasonal Delays During holidays and peak shopping periods, both processing and transit may take longer. We recommend ordering early. Livnora is not responsible for delays caused by carrier overload or seasonal conditions.